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Most orders placed before 10 p.m. ET for in stock items are shipped from our distribution centers within two business days of your order.
Replacement Parts are shipped by USPS (United States Postal Service) to arrive within fourteen days of order (most arrive sooner). All other products are shipped by a common carrier to arrive within seven business days and are not available for express shipment. Orders are shipped on business days only. Business days are Monday – Friday, exclusive of federal holidays in the United States.
Shipping and handling charges are determined by the total value of your order.
Shipping and Handling options and charges are detailed below:
Standard Ground Shipping
*additional surcharges may apply for heavy or bulky items
More Shipping Information
Do you ship to P.O. Boxes?
We ship orders for replacement parts to P.O. Boxes. All other products cannot be shipped to P.O. Boxes.
Do you ship to APO/FPO addresses?
We ship orders for replacement parts to APO/FPO addresses. Orders shipped to APO/FPO addresses are sent through the USPS and military mail. Unfortunately, we are unable to predict or guarantee delivery time, or provide a trackable method of delivery.
Do you ship to international or U.S. Territory addresses?
We do not ship to international or U.S. Territory addresses.
Do you ship to Alaska and Hawaii? Is there a surcharge?
Yes, we do ship to Alaska and Hawaii. At this time, there is no additional surcharge to do so. Please allow a few additional days for delivery.
Will all my items ship in one shipment or carton?
Items ordered together are not necessarily shipped in the same package. We cannot guarantee that items ordered together will arrive at the same time.
Do you ship to multiple addresses?
At this time, we are not able to split a single order into delivery to multiple addresses. To ship to multiple addresses, please place a separate order for each address.
Will I receive a notification when my order ships?
If you have provided your email address, you should receive a shipping notification by email once your order (or portions of your order) ship. You may receive multiple notifications, depending on how your order was shipped. If your order was sent by a trackable method, your shipping notification will contain a tracking number(s).
How can I check on the status of my order?
If you have a Graco account and created the account before or during the placement of your order, you can check your order status online by signing in to your account and selecting Order History. (Please Note: Only web orders can be checked online.)
If you do not have a Graco account or if you placed your order by phone, you can check your order status by calling Graco Customer Service at 1-800-345-4109 Monday – Friday, 8:00 a.m. – 5:00 p.m ET and providing your order number. Order status will be available by phone on the next business day after you have placed your order.
If you’d like to create a Graco account, click here. (We’re sorry, but at this time you will only be able to track orders you place after you create your account.)
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